• South Africa & Abroad

Call Center Agent

Call Center Agent

Standard Bank

Gauteng

Overview

Job Details

Risk & Corporate Affairs

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Job Purpose

Telephonic collections focusing on minimising the forward roll rate of potential non performing loans with the emphasis on customer retention, education and rehabilitation, through effective and efficient collections skills.

Key Responsibilities/Accountabilities

  • Compliance with Statutory, regulatory and business requirements, to protect the reputation of the group and to avoid legal action / sanction in respect of regulatory compliance matters.
  • Telephonic Collections on delinquent /out of order accounts, obtaining a PTP for the required amount due.
  • Refer customer requests to the relevant admin department for actioning.
  • Maintain call activity at agreed levels.
  • Confirm / Update customer records.
  • Refer accounts to trace when no contact can be made.
  • Provide efficient and quality service to customer.
  • Comply with product specific policies and procedures.
  • UIP dialler on-line hours as specified per product area

Preferred Qualification and Experience

  • Grade 12

Knowledge

  • Business Knowledge (Level 1)
    • Understands the broader business environment in which they work from sector, organisation, and role perspective.

  • Risk Management (Level 1)
    • Timorously identifies and manage risk within their area influence using policies and procedures.

  • 1-3 Years collections experience, preferably in the Credit or Collections environment. Call Centre experience an advantage.

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PLEASE NOTE: All our recruitment and selection processes comply with applicable local laws and regulations. We will never ask for money or any form of payment as part of our recruitment process. If you experience this, please contact our Fraudline on +27 800222050 or forward to [email protected]

Standard Bank

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