• South Africa & Abroad

Executive Personal Assistant


Executive Personal Assistant



Johannesburg, ZA

Date:  29-Aug-2021


Requisition ID


Closing Date

7 September 2021

Job Family

Administration, Operations and Facilities

Career Stream


Leadership Pipeline

Manage Self: Technical


Job Purpose

To perform a supporting role to the Executive by executing; organising and co-ordinating all personal assistant functions to optimise time management; thereby ensuring the Executives efficiency and effectiveness.

Job Responsibilities

  • Reconcile expenses on return of executives by completing the relevant spreadsheets.
  • Arrange detailed travel plans and itineraries by compiling documents for travel related meetings.
  • Co-ordinate preparation for external events in terms of organising time, venue, information required, travelling time, speeches, RSVPs, etc.
  • Ensure cost effective office management by managing resources and minimising waste.
  • Build collaborative relationships with internal and external stakeholders through effective and open communication and building rapport.
  • Build trust by maintaining integrity and open communication.
  • Keep abreast of relevant developments/events in stakeholders personal lives by acknowledging and responding appropriately (e.g. sending flowers)
  • Manage the Executive’s diary effectively to optimise his/her time by taking due cognisance of business priorities when planning and organising events and meetings.
  • Book flight, car & hotel reservations, both local and international, by communicating with the travel agents, ordering forex and organising visas.
  • Coordinate and manage meetings by ensuring meeting requests are correct, up to date, time is optimised and organise all catering arrangements.
  • Manage records by capturing, screening and storing correspondence, data and responses.
  • Perform general administrative functions and manage office administration as required.
  • Develop documentation for the executive by ensuring that the document conforms to Nedbank standards.
  • Maintain discretion and confidentiality at all times by adhering to the Nedbank values.
  • Minimise risk to the bank by adhering to policies and procedures.
  • Ensure all calls are answered timeously in a professional & friendly manner and are appropriately routed and screened.
  • Project the correct image to internal and external stakeholders by maintaining a professional image at all times.
  • Manage ad hoc queries/correspondence effectively  by ensuring that they are prioritised, escalated appropriately and resolved promptly by following up and closing off.
  • Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
  • Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
  • Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
  • Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
  • Ensure information is provided correctly to stakeholders by maintaining knowledge  & sharing knowledge with the team.
  • Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives.
  • Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
  • Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.

People Specification

Essential Qualifications – NQF Level

  • Matric / Grade 12 / National Senior Certificate
  • Diploma

Preferred Qualification

Business related Diploma (focus on arranging ad hoc events/EQ/SQ)

Type of Exposure

  • Built and maintained stakeholder relationships
  • Completed Reports and Achieved Budgets
  • Developed and Implemented Communications Strategy
  • Manage internal process
  • Managed Relationships
  • Managed Self
  • Managed budget
  • Mitigated Compliance Risk
  • Provided Administrative Support
  • Provided Client Service

Minimum Experience Level

5 years experience as senior personal assistant

Technical / Professional Knowledge

  • Administrative procedures and systems
  • Banking procedures
  • Business principles
  • Business terms and definitions
  • Data analysis
  • Governance, Risk and Controls
  • Relevant regulatory knowledge
  • Relevant software and systems knowledge
  • Business writing skills
  • minutes taking

Behavioural Competencies

  • Communication
  • Energy
  • Initiating Action
  • Stress Tolerance
  • Work Standards
  • Planning and Organizing



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