• South Africa & Abroad

Representative Customer Service – Polokwane



Representative Customer Service – Polokwane

Advert reference: track_000589

Advert status: Online

Apply by: 10 September 2021

Position Summary

Industry: IT & Internet

Job category: Customer Service

Location: Polokwane / Pietersburg

Contract: Permanent

EE position: Yes


TRACKER requires the services of a Representative: Customer Services for the Northern Region. The successful candidate will be responsible for all related administration duties at Polokwane office.

Job description

  • Process sales contracts/information
  • Contracting, Loading of contracts and Voice Logging
  • Maintain region records, statistics reports and targets
  • Arranging and following up on scheduling of fitments
  • Follow up leads/queries – Product info, account queries
  • Data capturing
  • General Office Administration
  • Typing and processing of documentation/information.
  • Providing insurance certificates
  • Receive and administer incoming calls
  • Provide service to both existing and prospective clients
  • Providing Quotes to clients
  • Assist and attend to walk-in clients and phone-in clients
  • Provide service within the region as well as other departments/regions/staff within Tracker
  • Filing of documents
  • Liaise with Brokers, Dealers, Fitment centres, Corporates, Sales, staff at head office
  • Reception and telephone duties
  • Ensuring both the company and the customers’ best interest is kept at heart
  • Handling of General Client Queries/Billing Queries

Minimum requirements

  • Matric with at 2 years’ experience in an administrative role
  • Previous experience is the logistics or financial services industries would be advantageous
  • Proficiency in MS Office & Outlook



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